SUPPORT LEGAL LIMITED

PRIVACY POLICY

WHO WE ARE

The website www.supportlegal.com is operated by Support Legal Limited (“we”, “our” or “us”) so that we may: (1) help direct you to products and services which may be of interest to you; and (2) contact you with information and offers, suggestions and recommendations of products and services which may be of interest to you.

Where we use “our site” in this privacy notice, we mean www.supportlegal.com.     

Company Name: Support Legal Limited

Registered Office: Office 2474, 24th Floor Al Sila Tower, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates

OUR PRIVACY TERMS

The information we collect about you

Each time you visit our site, we may automatically collect information about you and the device you are using, including:

  • information about which pages you visit and which resources you use on our site
  • information about how you got to our site
  • your internet protocol address known as your IP address which is used to connect your device to the internet
  • your device’s operating system and platform
  • the type and version of the browser you are using
  • traffic data, which is aggregated information about the number of visitors, sessions, users and page visits to our site
  • location data
  • time zone setting
  • weblogs

We also collect any information you provide to us directly by filling in any of the forms on our site.

If you sign up with us, we may also collect:

  • your name
  • your email address
  • your address
  • your telephone number

Where do we get your information from?

We collect the information you provide to us directly by filling in any of the forms on our website.

We also collect information directly from your device.  We use cookies to collect some of this information. Please see our ‘Our Use of Cookies’ below for details of the information we collect through our site.

Why do we need your information?

We need the information we collect automatically about your visit to our site to:

  • administer our site
  • improve our site to ensure that content is presented in the most effective manner
  • allow you to participate in interactive features of our services when you choose to do so
  • analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices)
  • improve your online experience.

We need the information you provide directly by filling in any of the forms on our site to:

  • direct you to products and/or services which may be of interest to you
  • contact you with information and offers, suggestions and recommendations of products and/or services which may be of interest to you
  • contact you about those products and/or services on our site in which you have expressed an interest

You do not have to give us any information or confirm that the information we have obtained from other sources is correct.

Who do we share your information with?

We sometimes share some of your information with other organisations, namely affiliates or subsidiaries who are bound by similar confidentiality obligations.

We use Google analytics to collect details of how you use our site, as well as anonymous data that you enter into our forms. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices).  All the information that is collected is anonymous and is only used to improve how our site works. Please see ‘Our Use of Cookies’ below for more details about Google analytics.

We also use a number of carefully selected third parties to supply us with products and services. We will only share your information with our suppliers where it is necessary for them to provide us with the services we need.

Where is your information stored?

Your information is stored on servers and filing systems in the United Arab Emirates and the European Union.

Our site may, from time to time, contain links to and from the websites of third parties (e.g. payment processing sites).  If you follow a link to any of these websites, please note that these websites have their own terms and conditions, privacy notices and cookie notices and we do not accept any responsibility or liability for those notices or your use of those websites.

Unfortunately sending information via the internet is not totally secure.  Although we do our best to protect your information, we cannot guarantee the security of any information you transmit to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

How long do we keep your information for?

We only keep your information for as long as we need it.

We keep your information for this long so that we can ensure we contact you with information on products, services, suggestions, offers and recommendations relevant and appropriate to you.

Do we carry out profiling and automated decision making?

We use Google analytics to collect details of how you use our site, as well as anonymous data that you enter into our forms. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices), and to administer our site.  Please see ‘Our Use of Cookies’ below for more details about Google analytics.

What rights do you have?

Under the data protection rules, you have a number of rights in respect of your information, which include the right to:

  • access your information
  • withdraw your consent to the processing of your information at any time
  • ask us to make changes to the information we hold about you to make sure that it is accurate and up to date
  • delete or erase your information (sometimes called the right to be forgotten)
  • stop or restrict our processing of your information
  • object to our processing your information
  • not be subject to automated decision-making and
  • request the transfer of some of the information we hold about you (known as data portability).

If you would like to exercise any of your rights, please contact us at info@supportlegal.com.   Please note that an archive copy of any information provided to us may be retained by us for our records and for audit purposes.

You can unsubscribe from our emails at any time by clicking on “unsubscribe” at the bottom of the email.

Making a complaint

If you have any questions, concerns or complaints about the way we process your personal information, please contact info@supportlegal.com.

OUR USE OF COOKIES

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit our site. Our site recognises those cookies on each subsequent visit, enabling our site to recognise you.

Unless you have adjusted your browser settings to refuse cookies (and details of how to do this are signposted at the end of this policy), our site will set cookies as soon as you visit our site.

How and why we use cookies

We use cookies on our site to:

  • recognise you whenever you visit our site;
  • measure how you use our site so it can be updated and improved to give you the best possible experience on our site.;

The information we obtain from our use of cookies will not usually contain information from which you can easily be identified, such as your name.  However, we do collect some personal data relating to your computer or other electronic device, such as your IP address, your browser and/or other internet log information.

In most cases we will need your consent to use cookies on our site.  The exception to this is where the cookie is essential for us to provide you with a service you have requested.

You may withdraw your consent or acceptance at any time by following the instructions for disabling cookies, signposted at the end of this policy.

We use the following cookies on our site:

Third Party Performance Cookies

These non-essential cookies collect information about how visitors use our site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Cookie Name
What is the purpose of this Cookie
How long this Cookie lasts
[_ga]

We use Google Analytics to collect information about how you use our site.

We use the information to compile reports and to help us improve our site. The cookies collect information in an anonymous form, including the number of visitors to our site, where visitors have come to our site from and the pages they visited.

We don’t allow Google to use or share our analytics data.
Google Analytics stores information about:

  • The pages you visit on our site
  • The actions you perform on our site
  • How long you spend on each page
  • How you got to our site
  • What you click on while you’re visiting our site
  • Information about the browser and device you use to navigate our site, (including an anonymised IP address).
  • We don’t collect or store any personal information (for example your name or address) that can be used to identify who you are.

More details about how Google Analytics collects and processes data are available at www.google.com/policies/privacy/partners
You can opt out of being tracked by Google Analytics cookies across all websites http://tools.google.com/dlpage/gaoptout]

Valid unless deleted

Where to find more information

You can adjust the settings in your web browser to determine whether (all) sites can set cookies on your computer.  More information about cookies and how to manage them, specific to your browser, can be found at https://ico.org.uk/for-the-public/online/cookies/.

If you have any further questions, comments or requests regarding our use of cookies or how we use cookies on our site, please contact us at info@supportlegal.com.

Changes to this notice

We will regularly review this notice and keep it updated to make sure that the information we provide you with is accurate and up to date.

Any changes to this notice will be highlighted on our site so that you can see what has been changed.

This notice was last reviewed and updated in October 2019.